Privacy Policy

This Privacy Policy explains how Shallprinting collects, uses, stores, and protects personal information when you visit our website, place an order, upload custom files, contact our support team, or use our services.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Contact information, such as your name, email address, phone number, billing address, and shipping address
Order information, such as product selections, sizes, quantities, personalization details, and order history
Uploaded content, such as photos, artwork, logos, text, design files, and other custom materials submitted for printing
Payment-related information needed to process your order
Communication information, such as messages, emails, customer service requests, and proof approval records
Website usage information, such as pages visited, browser type, device information, IP address, cookies, and other analytics data

2. How We Use Your Information

We use your information to:

Process, produce, and ship your order
Prepare custom products based on the photos, designs, text, and options you submit
Send digital proofs when requested or required
Communicate with you about your order, proof approval, shipping updates, customer service requests, refunds, or replacements
Improve our website, products, services, and customer experience
Prevent fraud, protect our website, and maintain account security
Send marketing emails or promotional messages only when permitted by law or when you have subscribed or agreed to receive them

3. Uploaded Photos, Artwork, and Custom Files

Because Shallprinting provides custom printing services, customers may upload photos, artwork, logos, text, or other design files.

We use uploaded files only for order preparation, digital proof creation, printing, customer service, quality review, and related fulfillment purposes.

We will not use your uploaded photos, personal images, artwork, designs, or custom files in advertising, public marketing, social media, product examples, or promotional materials without your consent.

You are responsible for ensuring that you have the right to use and submit any photos, artwork, logos, trademarks, or designs provided to us for printing.

4. Payment Information

Payments are processed through secure third-party payment service providers.

Shallprinting does not store complete credit card numbers or full payment account details on our own systems.

Payment information is handled according to the security and privacy practices of the applicable payment provider.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers only when necessary to operate our business and fulfill your order, including:

Payment processors
Shipping carriers
Website hosting and e-commerce platform providers
Email and customer service tools
Analytics and advertising service providers
Fraud prevention, security, or compliance service providers

These service providers are authorized to use the information only as needed to provide services to us, comply with legal requirements, or help complete your order.

6. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional messages, we may use your email address to send updates, offers, product information, or marketing content.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

We may still send order-related or service-related messages, such as order confirmations, proof requests, shipping updates, or customer support responses.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, remember preferences, understand website traffic, and support advertising or analytics.

Cookies may help us:

Keep items in your cart
Remember your preferences
Understand how visitors use our website
Improve website performance and customer experience
Measure or improve marketing performance

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Our website uses secure technologies such as HTTPS/SSL encryption where appropriate. Sensitive payment information is handled by secure payment providers.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We keep personal information only for as long as necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and improve our services.

Uploaded files and order-related records may be retained for a reasonable period to support customer service, reorders, quality review, or legal and accounting requirements.

10. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of marketing communications
Ask questions about how your information is used

To submit a privacy-related request, please contact us at privacy@shallprint.com.

11. Children’s Privacy

Our website and services are intended for customers who can make purchases through a valid payment method.

We do not knowingly collect personal information directly from children under 13. If a parent or guardian believes that a child has provided personal information to us without consent, please contact us and we will review the request.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Legal Compliance

We may disclose personal information if required to do so by law, regulation, legal process, court order, or government request.

We may also use or disclose information when necessary to protect our rights, prevent fraud, enforce our policies, or protect the safety of our customers, business, or website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page. Your continued use of our website after changes are posted means you accept the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Shallprinting
100B Glenn Street, Lawrence, MA 01843, United States
Email: privacy@shallprint.com
Tel: +1 (860) 941-3209